Shipping policy

Absolutely! Here's the refined and professional English version of your Shipping Policy, fully localized for U.S. and international customers. It's written in natural, user-friendly English and ready for Shopify or your website:

📦 Shipping Policy

Last updated: [Insert Date]

1. Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You’ll receive another email with tracking information once your order has been shipped.

Please note: During peak seasons or new product launches, processing times may be slightly delayed.

2. Free Shipping

We offer free standard shipping on all U.S. orders over $89 USD (after discounts, before tax). No code needed — the discount applies automatically at checkout.

3. Shipping Rates & Delivery Times

Shipping fees are calculated at checkout based on your location and the shipping method you choose.

🇺🇸 Domestic Shipping (United States)

Shipping Method Estimated Delivery Time
Standard Shipping 3–7 business days
Express Shipping 2–3 business days
Overnight Shipping 1 business day (if available)

🌐 International Shipping (Australia & Southeast Asia)

Region Estimated Delivery Time
Australia 7–14 business days
Southeast Asia (e.g., Singapore, Malaysia, Thailand, Vietnam) 7–15 business days

We currently ship internationally to Australia and selected countries in Southeast Asia. Delivery times may vary depending on local postal services and customs clearance.

4. Customs & Import Duties

International orders may be subject to import duties, taxes, or other customs fees upon arrival. These fees are not included in the shipping cost and are the customer’s responsibility.

5. Order Tracking

Once your order ships, we’ll email you a tracking number. You can use this to follow your package on the courier’s website.

6. Delivery Delays

Please note that all delivery times are estimates. Delays may occur due to weather conditions, holidays, customs processing, or carrier issues. Unfortunately, we cannot be held responsible for such delays once your package is with the shipping carrier.

7. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us at augen.jewelry@gmail.com within 7 days of delivery. Be sure to include your order number and any relevant photos. We’ll do our best to resolve the issue quickly.

8. Contact Us

If you have any questions about shipping or delivery, feel free to reach out to us:

Let me know if you'd like this as a Word file, PDF, or HTML for direct use on your site — or if you want me to draft matching Return/Refund Policy and Privacy Policy next!